Guardian of the brand tone of voice and strategic lead for all copy and editorial.
Responsible for written digital and print content, covering editorial , services and buying guides (2.5 million visits, first half 2018); homepage and email; and all content for stores, brand communications and award-winning marketing campaigns.
Managed all copy and editorial for the 2018 John Lewis & Partners rebrand, including commissioning and communicating new brand tone of voice guidelines.
Planned, briefed and commissioned all editorial content for the AW17 and SS18 seasons, introducing reactive and trend-driven content.
Managed the editorial team through website replatforming and redesign of editorial hub in 2018.
Managed all in-store communications for the opening of the 230,000 sq. ft White City Westfield store and John Lewis Oxford (one of Retail Week's 5 best-designed shops in the UK), introducing a new focus on services and experiences.
Restructured and expanded the team of three copy managers and up to 12 Partners and contractors, reinvigorated objectives and delegating key developmental projects.
COPY MANAGER, JOHN LEWIS
Guardian of brand tone of voice and responsible for all brand and store communications.
Managed a roster of freelance copywriters, set the editorial direction for all seasonal marketing campaigns and acted as a consultant for all publications.
Managed and wrote all copy for new store openings in Leeds, Horsham and Chelmsford and the first international franchise in Dubai. Completed the Oxford Street refurbishment, creating the largest Home department in the UK. Managed 1160 customer touchpoints for the new John Lewis Birmingham shop - one of Retail Week’s 4 best department stores in the UK.
Became a mentor to the John Lewis Financial Services Web Editor.
WEB EDITOR, JOHN LEWIS FINANCIAL SERVICES
Responsible for tone of voice and style guidelines for John Lewis Financial Services.
Managed all editorial and content for the John Lewis Insurance, Partnership Card, Account Card, and John Lewis Bond websites, including articles, emails and social campaigns.
Launched new International Payments and Foreign Currency websites, including full site builds.
Worked closely with the web analyst to complete a programme of incremental change, increasing time on page +4.9% and click to quote by 2.1%. Reviewed social content, leading to +243% growth in likes and +264% growth in shares on Facebook.
Copy consultant for all marketing and customer communications.
Managed a copy producer and freelance copywriters, to produce high-quality content and drive sales.
COPYWRITER, JOHN LEWIS.COM
Wrote high-quality commercial copy for online product pages, product banners, brand stories, landing pages and buying guides.
Proactively monitored sales, search and visits (Omniture, Google Analytics and Google Trends) to drive up to 52% YoY increases.
Responsible for weekly editorial ideation, content calendar and writing articles. Set up and managed an events calendar to ensure all editorial was timely and relevant.
Worked with an external agency to respond directly to customer ratings and reviews.
Trained two seconded copywriters to permanent roles.
BUYING ASSISTANT, JOHN LEWIS
Wrote digital editorial, packaging and e-commerce product copy and appeared in three online videos.
Completed the Management Development Programme.
Responsible for buying own assortment, driving AW11 sales +5% to LY.
Managed AW10 Cookshop Special Buy, with 50 skus and £1.2m budget.
Wrote and presented two seasons of assortment review presentations.
Project managed the launch of the Neisha Crosland furnishings range.