Managed all in-store communications for all John Lewis & Partners shops, including the openings of the 230,000 sq. ft White City Westfield store and the first international franchise in Dubai.
Completed the Oxford Street refurbishment, creating the largest Home department in the UK. Managed 1160 customer touchpoints for the new John Lewis Birmingham shop - one of Retail Week’s 4 best department stores in the UK.
Oversaw all in-store communications the full refurbishment of the Southampton shop in 2019, which required a total rewrite of POS to focus on experiences and services. Project overview below.